Privacy Policy — Nova Home Support Ltd
Nova Home Support Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or contact our team.
Who We Are
Nova Home Support Ltd provides non-regulated home support and companionship services across Cinderford, Coleford, Lydney, the Forest of Dean, and surrounding areas.
Data Controller: Nova Home Support Ltd
Email: nhs@novahomesupport.co.uk
Phone: 07466389340
Address: 11 Commercial St, Cinderford, GL142RP
What Information We Collect
We may collect and process the following data:
- Name
- Phone number
- Email address
- Information you provide in enquiry forms
- Communication preferences
- Website usage data (via cookies)
How We Use Your Information
We use your data to:
- Respond to enquiries
- Provide requested services
- Improve our website
- Maintain service quality
- Meet legal obligations
We do not sell or rent your personal data to third parties.
Legal Basis for Processing
Under UK GDPR, we rely on:
- Legitimate Interest — responding to enquiries
- Contractual Need — delivering requested services
- Legal Obligation — regulatory requirements
Data Storage & Security
We take appropriate security measures to prevent unauthorized access, disclosure, or loss of your personal data.
Your information is only retained for as long as necessary.
Sharing Your Data
We may share data with trusted providers such as:
- IT and website hosting providers
- Email services
- Professional advisors
All third parties are required to respect your data security.
Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Object to processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Cookies
Our website may use cookies to improve user experience and analyze traffic.
You can disable cookies in your browser settings.
Updates to This Policy
We may update this policy periodically. Please check this page for changes.
Last Updated: 02/06/2026